Policy Guidelines


To ensure that your expectations are met, we require you to download a Sample Report of the Career Direct ® Detailed Report before you purchase your Career Direct assessment from your consultant or from the site. This will ensure that you know what you can expect from the report.  (https://careerdirect.org/sample-reports)

If you purchased the assessment and have not completed the Career Direct assessment and you decide not to continue with the assessment, you may contact us or your consultant for a full refund within 90 days of the purchase date. If you have already completed your assessment you will not qualify for a refund.

To request a refund, go to the contact us page, choose "Customer Care" and fill out the form. Please include "Refund Request" in the Comments section of your e-mail. Please provide us with your username and email used. This will speed up your refund processing. After receiving your refund, you will no longer have access to that assessment account.

8331 E.Walker Springs Lane, Suite 301
Knoxville, TN 37923

You may also call our Customer Service Center between 8:30 A.M. and 5:30 P.M. EST at (800) 722-1976 to speak with a customer service representative.